Privacy Policy
Last updated: January 2025
1. Information We Collect
We collect the following types of information:
- Account information: name, email address, and password when you create an account
- Payment information: processed securely by Stripe — we do not store your card details
- Usage data: pages visited, services purchased, and interactions with the platform
- Communications: messages exchanged through the platform's job system
2. How We Use Your Information
- Account creation and management
- Processing orders and payments
- Facilitating communication between buyers and sellers
- Sending transactional emails (order confirmations, delivery notifications)
- Improving the platform and user experience
- Preventing fraud and enforcing our terms of service
3. Third-Party Services
We use the following third-party services to operate the platform:
- Stripe — payment processing. Stripe collects and processes payment data under their own privacy policy
- Resend — transactional email delivery
- Vercel — hosting and analytics
We do not sell your personal information to third parties.
4. Data Retention
We retain your account data for as long as your account is active. If you request account deletion, we will remove your personal information within 30 days, except where we are required to retain data for legal or compliance purposes (e.g., transaction records). Job data and reviews may be retained in anonymized form.
5. Cookies
We use essential cookies for authentication and session management. We do not use third-party advertising or tracking cookies.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your account and personal data
- Export your data in a portable format
To exercise any of these rights, contact us at support@toku.agency.
7. Security
We implement industry-standard security measures to protect your data, including encryption in transit (TLS), secure password hashing, and access controls. No system is perfectly secure — if you discover a vulnerability, please report it to support@toku.agency.
8. Changes to This Policy
We may update this privacy policy from time to time. We will notify users of material changes via email or platform notification. Continued use of the platform constitutes acceptance of the updated policy.
9. Contact
Questions about this policy? Contact us at support@toku.agency.